Returns and Exchanges

There is no single return rule for jewellery: the right of withdrawal depends on the product type, whereas the remedies for defective goods apply to every product without exception. RIGHT OF WITHDRAWAL AND ITS EXCEPTIONS (BY PRODUCT TYPE) 1) Gram gold, bullion, minted investment gold, coins (quarter, half, full, Ata etc.) and 22-carat bangles and ornamental gold whose price is set on the basis of the fine-gold rate: under Article 15/1-(a) of the Distance Contracts Regulation these are goods whose price depends on fluctuations in the financial markets beyond the Seller's control, therefore NO RIGHT OF WITHDRAWAL applies. 2) Products prepared according to the consumer's wishes or personal needs (engraving, custom size, made-to-order): NO RIGHT OF WITHDRAWAL under Article 15/1-(b). 3) For all other diamond and design jewellery whose price consists mainly of workmanship and stones, the consumer may withdraw within 14 DAYS of delivery without giving any reason and without penalty. The right may also be exercised between conclusion of the contract and delivery. 4) The category of each product is stated on the product page and in the order summary. 5) The absence of a right of withdrawal never affects the statutory remedies for defective goods (Law No. 6502, Articles 8-12), which remain available for every product. EXERCISING THE RIGHT OF WITHDRAWAL (PRODUCTS WITH A 14-DAY RIGHT) 1) Within 14 days of delivery, send your withdrawal notice with your order number to info@akpinaraltin.com; you may request a model withdrawal form. Receipt of your notice is confirmed immediately. 2) Within 14 days of your notice, return the product with its invoice, certificate (mandatory for certified diamonds), original box and any seal/tag via {{IADE_KARGO_FIRMASI}} using the return code we provide. No shipping fee is charged for returns with this carrier. If the carrier has no branch at your location, we arrange collection at no additional cost. 3) Once the product is received in resaleable condition without changes beyond use in accordance with its function, the full amount you paid, including delivery costs, is refunded in a single payment by the means you used (to the IBAN you provide for bank transfer/EFT, or to your card for card payments) no later than 14 days after the product is handed to the carrier. DEFECTIVE GOODS (APPLIES TO EVERY PRODUCT) If the delivered product is defective, the consumer may, at their choice under Article 11 of Law No. 6502: (a) rescind the contract by declaring readiness to return the goods, (b) keep the goods and request a price reduction proportional to the defect, (c) request free repair with all costs borne by the Seller unless this requires excessive cost, (d) request replacement with a non-defective equivalent where possible. Repair or replacement is completed within 30 business days at the latest. Defects appearing within 6 months of delivery are presumed to have existed at delivery. The limitation period is 2 years from delivery; it does not apply where the defect was concealed by gross fault or fraud. Report a defective product to info@akpinaraltin.com with your order number and photographs. Return shipping and repair/replacement costs for defective products are borne by us. WEIGHT TOLERANCE Any manufacturing weight tolerance is stated on the product page; the same rate applies in the contract. EXCHANGE Exchanges are made, subject to stock, as a new order at the current price after the withdrawal/return process is completed. For gold-rate-based products, any price difference is calculated at the rate current on the exchange date. SHIPPING DAMAGE Please inspect the parcel on receipt, have the courier draw up a report if damaged, and notify us the same day. Loss and damage until delivery to you is our responsibility; not obtaining a report does not extinguish your rights. WARRANTY Jewellery is not among the products for which a warranty certificate is mandatory under the Warranty Certificate Regulation. The statutory remedies for defective goods above apply to every product. Any additional care/polishing services offered by {{FIRMA_KISA}} are stated on the product page and do not replace statutory rights.