Preliminary Information Form

This form has been prepared under Article 48 of the Consumer Protection Law No. 6502 and Articles 5-8 of the Distance Contracts Regulation, for you to read BEFORE placing your order and assuming a payment obligation. It forms an integral part of the Distance Sales Agreement. SELLER / DATA CONTROLLER Trade name: Akpınar Altın ve Kıymetli Madenler San. Tic. Ltd. Şti. Address: Küçükbakkalköy Mah. Başöğretmen Cad. No: 6, 34750 Ataşehir / İstanbul Tax office / no: Kozyatağı Vergi Dairesi / 0330980994 MERSIS no: {{FIRMA_MERSIS}} Phone: 0533 012 60 00 E-mail: info@akpinaraltin.com Registered e-mail (KEP): {{FIRMA_KEP}} Jewellery Trade Licence no: {{KUYUM_YETKI_BELGE_NO}} Professional chamber: {{MESLEK_ODASI}} Website: www.akpinarmucevherat.com Complaints and requests may be submitted through the same contact channels. 1. ESSENTIAL CHARACTERISTICS OF THE GOODS The name, carat/fineness (e.g. 995, 916, 750, 585), weight in grams, quantity, stone details (carat, colour, clarity) and certificate information of the products in your order are shown on the product page, in the order summary and in your order confirmation e-mail. Laboratory-grown stones are clearly disclosed on the product page. Any manufacturing weight tolerance is stated on the product page. 2. PRICE AND TAXES Prices displayed on the site are the TOTAL amount payable by the consumer, all taxes included. The VAT regime for jewellery differs by product type: delivery of bullion and minted gram gold is VAT-exempt under Article 17/4-g of the VAT Law; for ornamental and coin gold, VAT is charged under Article 23/e only on the workmanship portion remaining after deduction of the bullion value; the general rate applies to diamond and stone-set products. Whether workmanship is included in the price is stated separately on the product page. The price of products containing gold and precious metals is calculated on the basis of the fine-gold rate, which changes continuously on international markets: (grams × fineness/1000 × current fine-gold selling rate) + workmanship. The price shown in the order summary at the time of ordering remains fixed for the payment period (see Section 4). 3. DELIVERY COSTS Shipping charges, if any, are shown separately in the order summary before payment. No additional cost not shown in the order summary will be charged. There is no extra cost for the use of the means of distance communication. 4. PAYMENT, CONCLUSION OF THE CONTRACT AND PRICE VALIDITY Accepted means of payment: bank transfer / EFT. Credit card payment becomes available on the date it is offered on the site, with the options shown in the order summary. The contract is concluded when the amount reaches the Seller's bank account; until then the order is the consumer's binding offer. The price at the time of ordering is valid for the payment period stated in the order summary and confirmation e-mail. If payment does not reach our account within this period, the order is automatically cancelled; as no amount has been collected, no refund arises. A consumer wishing to purchase after expiry places a new order at the current price. An order whose payment has been completed cannot be altered or cancelled to the consumer's detriment on grounds of a rate change (Law No. 6502, Article 4/2). No deposit or other financial guarantee is requested. 5. DELIVERY Following receipt of payment, the product is shipped insured and with declared value via {{KARGO_FIRMASI}} to the delivery address within the period stated in the order summary and in any event no later than 30 DAYS from receipt of the order. If not delivered within this period the consumer may terminate the contract, in which case all amounts paid, including delivery costs, are refunded within 14 days with statutory interest. Loss and damage occurring until delivery to the consumer is the Seller's responsibility. The tracking number is sent by e-mail. Shipping is available only to addresses within the Republic of Türkiye. 6. RIGHT OF WITHDRAWAL RIGHT OF WITHDRAWAL AND ITS EXCEPTIONS (BY PRODUCT TYPE) 1) Gram gold, bullion, minted investment gold, coins (quarter, half, full, Ata etc.) and 22-carat bangles and ornamental gold whose price is set on the basis of the fine-gold rate: under Article 15/1-(a) of the Distance Contracts Regulation these are goods whose price depends on fluctuations in the financial markets beyond the Seller's control, therefore NO RIGHT OF WITHDRAWAL applies. 2) Products prepared according to the consumer's wishes or personal needs (engraving, custom size, made-to-order): NO RIGHT OF WITHDRAWAL under Article 15/1-(b). 3) For all other diamond and design jewellery whose price consists mainly of workmanship and stones, the consumer may withdraw within 14 DAYS of delivery without giving any reason and without penalty. The right may also be exercised between conclusion of the contract and delivery. 4) The category of each product is stated on the product page and in the order summary. 5) The absence of a right of withdrawal never affects the statutory remedies for defective goods (Law No. 6502, Articles 8-12), which remain available for every product. Notice of withdrawal is given in writing or by e-mail to info@akpinaraltin.com or to the address above before the period expires. A model withdrawal form is sent by e-mail on request. Designated return carrier: {{IADE_KARGO_FIRMASI}}. No return cost is charged when the product is returned with this carrier (Regulation Article 12/5). The Seller refunds all payments including delivery costs within 14 days from the date the product is handed to the carrier, in a single payment, free of charge and by the means of payment used by the consumer. The consumer returns the product with its invoice, certificate, box and any seal/tag within 14 days of the notice of withdrawal. 7. DEFECTIVE GOODS DEFECTIVE GOODS (APPLIES TO EVERY PRODUCT) If the delivered product is defective, the consumer may, at their choice under Article 11 of Law No. 6502: (a) rescind the contract by declaring readiness to return the goods, (b) keep the goods and request a price reduction proportional to the defect, (c) request free repair with all costs borne by the Seller unless this requires excessive cost, (d) request replacement with a non-defective equivalent where possible. Repair or replacement is completed within 30 business days at the latest. Defects appearing within 6 months of delivery are presumed to have existed at delivery. The limitation period is 2 years from delivery; it does not apply where the defect was concealed by gross fault or fraud. 8. DISPUTES DISPUTE RESOLUTION In case of dispute, the consumer may apply to the Consumer Arbitration Committee of their place of residence or of the place of the transaction (for disputes below TRY 186,000 in 2026). Above this threshold the Consumer Courts have jurisdiction, provided that mediation is attempted before filing suit under Article 73/A of Law No. 6502. The monetary threshold is updated annually. Complaints and requests may also be submitted through the contact channels above. 9. DIGITAL CONTENT As the subject of the contract is a physical product, provisions on technical protection measures and compatibility of digital content do not apply. 10. RECORD-KEEPING AND PROOF The version of this form and of the Distance Sales Agreement approved at the time of ordering is stored with the order record and sent to the consumer on a durable medium (e-mail); members can also access the contract under "My Orders". Records are kept for at least 3 years as required by law. By confirming this form at the order step the consumer declares electronically that they have read it; placing the order creates a payment obligation.