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Frequently Asked Questions
The questions we hear most about delivery, returns, payment and our pieces. If yours is not here, write to us or book a store appointment.
Orders and delivery
- Is there a delivery charge?
- No. Delivery is free on every order, and every parcel is insured.
- How do I track my order?
- Use the order number from your confirmation email together with your email address on the Track Order page. If you have an account, your orders are also listed there.
- Can I collect my order from the store?
- Yes. Book an appointment and collect it from our store in Küçükbakkalköy, Ataşehir.
- Can I cancel after ordering?
- You can cancel an unpaid order yourself from the Track Order page. For orders already paid, please contact us.
Returns and exchanges
- How long do I have to return an item?
- You have 14 days from delivery to return or exchange free of charge. The piece must be unused and in its original box.
- What if the ring size does not fit?
- Contact us for a size exchange. To get the size right in the first place, see our Ring Size Guide.
- Where are the full return terms?
- In the Returns & Exchanges and Distance Sales Agreement pages, both linked in the legal section at the bottom of the site.
Payment
- Which payment methods do you accept?
- Available methods are listed at checkout. For bank transfer, the account details and the reference text are shown after you order and in your confirmation email.
- Can I pay for gold in instalments?
- Investment gold (bullion, coins, ornamental gold) cannot be paid in instalments under Turkish regulation — it is sold for immediate payment only. Crafted jewellery and diamond pieces may offer instalments; the valid options are shown on the product page and at checkout.
- Is payment secure?
- Payments are protected with 256-bit SSL and 3D Secure. We do not store your card details.
- I have made a bank transfer — what happens next?
- You can notify us of the payment from your account or the order tracking screen. Once the payment is seen, we start preparing your order.
Our pieces
- How are carat and weight shown?
- Every product page states the carat and — for pieces sold by weight — the weighed gram value. For how carat relates to millesimal fineness, see our Carat and Fineness Guide.
- Is the online piece the same as the one in store?
- Yes. Stock is managed from a single source; what you buy online is prepared with the same care as in store and shipped insured.
- How do I know a piece is one of a kind?
- One-of-a-kind pieces carry a marker on the product page. Once that piece is sold, the listing closes.
- How should I clean my jewellery?
- See our Jewellery Care Guide. We also offer lifetime free care for every piece bought from us.
Our store
- Where is your store?
- Küçükbakkalköy Mah. Başöğretmen Cad. No: 6, 34750 Ataşehir / İstanbul.
- Do I need an appointment?
- Not required, but recommended. With an appointment we prepare the pieces you are interested in beforehand; your booking is confirmed instantly and a calendar invitation is emailed to you.
- Do you make bespoke pieces?
- Yes. For wedding bands, solitaires and bespoke requests, book an appointment or write to us through the contact form.
Can't find your question? Get in touch