Membership and Terms of Use

SITE IDENTITY (INFORMATION OBLIGATION UNDER ARTICLE 3 OF LAW NO. 6563) SELLER / DATA CONTROLLER Trade name: Akpınar Altın ve Kıymetli Madenler San. Tic. Ltd. Şti. Address: Küçükbakkalköy Mah. Başöğretmen Cad. No: 6, 34750 Ataşehir / İstanbul Tax office / no: Kozyatağı Vergi Dairesi / 0330980994 MERSIS no: {{FIRMA_MERSIS}} Phone: 0533 012 60 00 E-mail: info@akpinaraltin.com Registered e-mail (KEP): {{FIRMA_KEP}} Jewellery Trade Licence no: {{KUYUM_YETKI_BELGE_NO}} Professional chamber: {{MESLEK_ODASI}} Website: www.akpinarmucevherat.com ETBIS registration: {{ETBIS_KAYIT}} Under the Regulation on Jewellery Trade, jewellery trade may only be carried out by licensed businesses; the licence number and the business name on the licence are shown above. ARTICLE 1 — PARTIES AND DEFINITIONS This agreement is made between Akpınar Altın ve Kıymetli Madenler San. Tic. Ltd. Şti. ("Akpınar Mücevherat"), owner of the website www.akpinarmucevherat.com, and the person who registers on or uses the site ("User"), under the Electronic Commerce Law No. 6563 and related legislation. ARTICLE 2 — SUBJECT The subject of this agreement is the terms of use of the site and the rights and obligations of the parties regarding the membership service. Provisions on product sales are set out in the Preliminary Information Form and Distance Sales Agreement presented separately for each order. ARTICLE 3 — TECHNICAL STEPS TO CONCLUDE A CONTRACT 3.1. A product is selected and added to the cart; information entered in the cart and checkout steps can be corrected by going back before confirmation. 3.2. Delivery details are entered; the total amount payable, shipping cost and contract terms are clearly shown before payment details. 3.3. The Preliminary Information Form and Distance Sales Agreement are read and approved separately; consent to commercial electronic messages is optional and not a condition of ordering. 3.4. The order is submitted by pressing "Place order with obligation to pay"; receipt of the order is confirmed by e-mail without delay. 3.5. The approved contract texts are stored by us, sent to the User by e-mail, and accessible to members under "My Orders" for the statutory retention period. ARTICLE 4 — MEMBERSHIP CONDITIONS 4.1. Membership is open to natural persons aged 18 or over and representatives of legal entities. 4.2. The User must provide accurate, current and complete information at registration and keep it updated. The User is responsible for the accuracy of the Turkish ID number and address provided for invoicing. 4.3. The membership account is personal and non-transferable. ARTICLE 5 — ACCOUNT SECURITY The password is the User's responsibility and must not be shared. On suspicion of unauthorised use, the User immediately notifies info@akpinaraltin.com. Akpınar Mücevherat may temporarily suspend the account on suspicious access and informs the User. ARTICLE 6 — USER OBLIGATIONS The User agrees to use the site in accordance with law, morality and this agreement; not to use others' identity or payment details; not to use software or methods harmful to the site; not to place fake orders; and to write product reviews only for products purchased and based on genuine experience. ARTICLE 7 — INTELLECTUAL PROPERTY Product images, designs, trademarks, logos, texts and software on the site belong to Akpınar Mücevherat or its licensors and may not be copied, reproduced or used commercially without permission. The User's personal, non-commercial viewing right is reserved. ARTICLE 8 — PROVISION OF THE SERVICE AND LIABILITY 8.1. Akpınar Mücevherat makes reasonable efforts to provide the site without interruption; temporary interruptions may occur due to maintenance, updates or force majeure. 8.2. Gold-rate-based prices shown on the site change continuously; the binding price is the one set in the order summary and the Distance Sales Agreement. 8.3. Nothing in this agreement limits or excludes the User's rights under consumer legislation (defective goods, withdrawal, arbitration committee etc.). ARTICLE 9 — SUSPENSION AND TERMINATION OF MEMBERSHIP 9.1. The User may terminate membership at any time via account settings or by notice to info@akpinaraltin.com, and may request deletion of personal data through the procedure in the Data Protection Notice. Order and invoice records subject to statutory retention are kept for that period. 9.2. In case of breach of this agreement, Akpınar Mücevherat may suspend or terminate membership after informing the User with reasons. Rights arising from ongoing orders are reserved. ARTICLE 10 — AMENDMENTS This agreement and the general terms may be updated. Amendments take effect on publication on the site; material amendments to the User's detriment are also notified to the registered e-mail address. The agreement text can be saved and printed by the User. ARTICLE 11 — PRIVACY Information on the processing of personal data is provided in the Personal Data Protection Notice; the privacy and security rules applied on the site are set out in the Privacy and Security Policy. ARTICLE 12 — DISPUTE RESOLUTION DISPUTE RESOLUTION In case of dispute, the consumer may apply to the Consumer Arbitration Committee of their place of residence or of the place of the transaction (for disputes below TRY 186,000 in 2026). Above this threshold the Consumer Courts have jurisdiction, provided that mediation is attempted before filing suit under Article 73/A of Law No. 6502. The monetary threshold is updated annually. Complaints and requests may also be submitted through the contact channels above. ARTICLE 13 — ENTRY INTO FORCE This agreement enters into force when the User completes registration or uses the site.